Frequently Asked Questions

Should I help my student answer questions?

It is not advised that you show students how to solve the problems nor solve it for them. As you or anyone else answers correctly for your student, it is telling our system that the student understands the materials and may take the student to a level that they are not prepared to receive. Having said that, from time to time a student may require some help, and it is preferred that the parent provide hints without giving answers or strategies. In order to provide a hint or instruction that helps the student, please use the following process. Within the history screen you may see which question they are having troubles with, and use the "Try" button to try in parent mode without affecting the student's score. After trying the question, allow your student to answer. Do not try to correct them are tip off the answer, allow them to answer incorrectly if it happens. Once the system says it is incorrect ask "Why do you think that is the correct answer?" or "How did you come to that answer?" When the student tells you, you will begin to understand their misconception and either distinguish the topic or provide a hint. Because the answer can vary greatly, it is best if a parent or teacher conduct this process. For example, a parent once reported back that the student had confused "older" and "taller" to have the same meaning. Our customer success is always here to help and so if the above process leaves parent or student confused please contact us and we can help advise.

I am a teacher, can I use Elephant Learning in my classroom?

Yes. Please see our classroom dashboard. It helps teachers determine students' levels of understanding , create cohorts of students, and has teacher training and advice at the student's level. Finally, our reports help you understand which students need attention and what they need help with at a glance. It is conceptual evaluation, remediation, and learning made easy.

Is there a contract or commitment to use the system?

There is no contract, nor commitment. You may cancel at any time, and the terms are month to month. All we ask is that you complete the month you are on.

Does Elephant Learning offer a free trial or free placement exam?

Currently, we give parents 3 days to try. Within those three days, most students complete their placement exam and begin ongoing learning. The puzzles and characters continue with a similar feel, though the complexity increases over time, and so a parent has a good idea within the first three days whether or not their student will engage with our system. This offers the parent an unbelievable value as initial placement in learning centers or by tutors cost a considerable amount of money and may provide less detail as our system. The main difference is that the placement exam is meant to gear our system to your student's initial level while learning centers and tutors are trying to get a basic human understanding of the students level which may be less precise than the evaluation and assessment we perform and then provide. Our tool is versatile and has mechanisms to continue placement where it left off or whatever is needed to ensure that placement is done accurately. The coaching videos provided help you facilitate conversations with your student at every step of the way, and human intervention is rare and typically unnecessary. All of this is provided to you within the first three days without cost. We only ask that you provide your credit card before the students start so that as they continue on their journey there is no interruption.

My student has a learning impairment or special needs. Will this work for them?

Because we focus on teaching mathematics as a language, we have seen students from all backgrounds improve. While we do not collect information regarding learning impairments, many parents have come through our system and raised their hand to say that their student has a learning impairment such as adhd, dyslexia, autism, or etc... and that they have experienced success. Please see our case studies and testimonials to see their stories. Because these students have experienced success, we are very happy to continue to honor our guarantee for any student including students with learning impairments.

My child is significantly behind their peers. Will this work for them?

Yes. We start with a placement exam to find their initial level of understanding, and it is important that this placement exam start behind their current level. We have tools that help determine which exam they should be placed in, and if you do not know do not worry, there is a placement exam that test the student from the beginning of our system to determine their initial level of understanding. The good news is that older students tend to catch up quickly. They have had math experiences over their lives that now may make more sense -- so for example they may have memorized their multiplication tables but not really understood how to apply multiplication to solve real life problems. Once our system gets them the understanding and intuition, the memorization now becomes useful. We have students as old as 12 or 13, coming in tested at the 2nd or 3rd grade levels outside of our system catch up to their grade level within 6 months. Again, we focus on the understanding so that the student may participate in the classroom and so not all the strategies will be covered. While this may not cause test scores to improve, the student may now participate in a classroom and pick up the strategies that teachers instruct in class in order to pass tests very quickly.

My child is significantly ahead of their classmates. Will this work for them?

Yes. For a student that is ahead, please ensure that the placement exam matches their level -- it should start behind where they are but be close so that we are catching up to them. That ensures that they have a good experience on the way in and that our system quickly finds their initial level. From their we have seen students that are ahead continue to learn and engage with our system.

How does Elephant Learning work?

Our system addresses the essential topics as a language. What we have found is that students that understand the ideas and can discuss them with a teacher or parent are better able to learn the strategies and take instruction in class on "how to do" the mathematics they are encountering. Instead of memorizing, they learn the tables because it is a useful tool to help them solve problems that they are encountering in every day life. As students understand, they report increased confidence and actually begin to enjoy mathematics as it engages them as a puzzle to be solved rather than a task to be done. Our system, for older students, starts in a placement exam to find their initial level of understanding. The placement exam moves very quickly and was designed to start behind your student so that it is catching up to them. This helps build confidence and also helps the game feel as the levels start easy and get more challenging. Once we have determined your student's level of understanding, we send you a detailed report allowing you to understand what our assessment found as our coaching videos help you facilitate conversations with the student to ensure accuracy or recover if a mistake was made. Remember, a student needs to understand addition in order to understand multiplication and so it is important that we build from their level up. From there, we continue to feed puzzles that baby step the student from their current level up, each puzzle hinting at the next. When a student forgets or does not understand, the system takes them back to find the gap. As they show that they do understand we speed them to the next topic. All along the way, we help you keep your student in the game and provide you detailed reports on what they are working on, how we intend to teach it, and activities that you can do with your student outside of the system to facilitate or reinforce learning. The tool is configurable for any situation and we guide you every step of the way by telling you what to look out for and coaching through any anxiety or common issues that come about. On average, students that use our system 30 minutes per week learned 1.5 years of mathematics over the course of 10 weeks. We have seen this happen without parent help, though, every now and then a student may require extra attention. We help coach you through how to provide that and have our customer success team open to facilitate further if necessary.

How does the guarantee work?

If your student uses the system an average of 30 minutes per week over the course of 10 weeks they will gain at least 1 year of Elephant Age. If the student does not achieve, we will either provide you with a refund for the three months or provide another three months with coaching. If at any point during the journey you feel that your student is not progressing as they should or that something may be going wrong, please do not hesitate to contact us. Our only mission is to empower children with mathematics and we re happy to have our team look at the data for your students and coach.

What ages/grades is Elephant Learning right for? What subjects does Elephant Learning cover?

We cover from counting through Algebra. We have seen students as young as 2 years of age achieve success. If you have an older student that is struggling with upper level mathematics, it tends to be due to a misconception that occurs in Algebra or earlier. Our system will detect gaps in understanding and fills them with activities that were proven by third-party research to effectively teach the concepts. Our UI ages with student and we have graphics that are age appropriate. We continuously create new experiences and curriculum.

Do you provide customer support?

Our customer success team is trained and ready to handle a large variety of issues including technical issues, help with coaching the student, billing, and more... please do not hesitate to contact us. You may reach us via email, chat, facebook messenger, text message, and by phone. Monthly Tuition $35/mo TUITION COVERS YOUR FAMILY Placement Exam & Detailed Report Learn 1 Year In 3 Months Guaranteed Real-Time Feedback & Reporting Gamification Of A Proven Curriculum UI Ages With Student And 100s Of Characters. Up To 7 Of Your Children On One Account.

Is this common core?

We are not common core. We created our system independently of any other curriculum or standard as a way of "starting over" and "doing it right." Having said that, we cover the essential topics and we treat mathematics as a language and so we are compatible with ALL curriculums and standards including common core. Many parents find common core frustrating and confusing. Our system is straightforward and our reports allow the parent to understand how we intend to teach as well as provide activities that the parent can do with the student to take learning outside of the system.

My child has a learning impairment, will Elephant Learning work for them?

We focus on teaching mathematics as a language. Because all children have the ability to learn language, we have seen success from students from all backgrounds. Since we do not ask parents at sign up if their student has a learning impairment, we do not collect data specifically on any particular learning impairment. Having said that, we have had parents with students that have learning impairments raise their hand and leave testimonial on the positive results they have had, and some of these have become case studies. Regardless of whether your student has a learning impairment or not, we are happy to extend the guarantee and so there is no risk to giving it a try. Just ensure at sign up that you confirm the placement exam to start so that it is catching up to your student's current level. If you do not know the student's current level, simply set the exam to do "First Grade Exam" so that we may test your student from the beginning of the system.

Are you compatible with the Australian/Canadian/UK or my state's curriculum?

Because we teach mathematics as a language, and cover the essential topics, we are compatible with all other standards and curriculums including those from other countries. We have had many success stories come out of these countries and we opened up our system world wide during the COVID pandemic. At this time we only work in English.

Individualized Learning For All Your Children At An Unbelievable Price.

Is there a commitment?  Can I cancel at any time?

You may cancel at any time by logging into the website and going to Manage Account > Plans & Payments. There is a cancel button on this screen. We only ask that you complete the month that you are on.

How does the Guarantee work?

Your student's Elephant Age will go up by 1 year over 3 months if they use the system 10 minutes per day, 3 days per week. If it does not, or if along the way you do not feel your students are making sufficient progress please contact us.

At 3 months if the goal is not achieved, we will either give you 3 months for free with additional person-to-person coaching OR a full refund.

Is this common core?

We are not common core. We created our system independently of any other curriculum or standard as a way of "starting over" and "doing it right." Having said that, we cover the essential topics and treat mathematics as a language, so we are compatible with ALL curriculums and standards including common core.

Many parents find common core frustrating and confusing. Our system is straightforward, and our reports allow the parent to understand how we intend to teach. We also provide activities that the parent can do with the student to take learning outside of the system.

What subjects does the system cover?  What ages does it work for?

We cover from counting through Algebra. We have seen students as young as 2 years of age achieve success. If you have an older student that is struggling with upper level mathematics, it tends to be due to a misconception that occurs in Algebra or earlier. Our system will detect gaps in understanding and fill them with activities that were proven by third-party research to teach the concepts effectively.

Monthly Tuition
  • Placement Exam & Detailed Report ($100 value Included)
  • Learn 1 Year of Mathematics in 3 Months Guaranteed
  • Real-time feedback & Reporting
  • Gamification of a Proven Curriculum
  • System Ages with Student and 100 Characters to choose from
  • Up to 7 children on one Account